Job Title: Contact Center Agent
Company: Foremost Commercial Bank
Responsibilities and roles
Managing large amounts of inbound and outbound calls in a timely manner.
Following call center “scripts” and “tools “when handling different topics.
Identifying customers’ needs, complaints on issues with products or services, clarify information, and providing solutions.
Meet personal/team qualitative and quantitative targets.
Seize opportunities to up sell products when they arise.
Research, identify, and resolve customer complaints using applicable software
Understanding and ensuring to meet and exceed call center metrics while providing excellent consistent customer service.
HND/BSc. in any discipline.
Must not be more than 27 years old.
Excellent spoken English with impressive interpersonal skills.
Fluency in other languages is an added advantage.
Must be resident in Lagos.
Application Closing Date
4th December, 2019.
To apply for this job please visit forms.gle.